Refund policy
RETURN & REFUND POLICY
At NEMBEX, we want you to be satisfied with your purchase. If you experience an issue with your order, please contact us at support@nembex.com and we will be happy to assist you.
14-DAY RETURN POLICY
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, and in its original packaging. You may also be asked to provide your order number, proof of purchase, and photos or videos of the product when necessary.
To start a return, please contact us at support@nembex.com.
Do not send any product back without contacting us first. Returns sent without prior authorization may not be accepted. If your return is approved, we will provide you with the appropriate return instructions and return address.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when you receive it.
If your item arrives damaged, defective, incomplete, or you receive the wrong product, contact us as soon as possible at support@nembex.com. Please include your order number and clear photos or videos showing the issue so that we can evaluate the situation and provide an appropriate solution.
Depending on the circumstances, the solution may include a replacement, reshipment, or refund.
CANCELLATIONS
If you need to cancel or modify your order, please contact us as soon as possible at support@nembex.com.
We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it.
NON-RETURNABLE ITEMS
Certain items cannot be returned, including:
• Items that have been used, damaged, or altered after delivery.
• Items returned without prior authorization.
• Items that are not in their original condition or packaging, unless the product arrived damaged or defective.
• Gift cards, if applicable.
If you are unsure whether your item is eligible for a return, please contact us before sending anything back.
RETURN SHIPPING COSTS
If a return is required because the product arrived damaged, defective, incomplete, or incorrect, please contact us before arranging any shipment so we can review the case and provide the appropriate instructions.
For returns requested for other reasons, such as a change of mind, return shipping costs may be the responsibility of the customer unless otherwise required by applicable law.
Original shipping charges, if any, are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.
REFUNDS
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method. Please remember that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@nembex.com.
LOST OR UNDELIVERED ORDERS
If your tracking information indicates a delivery problem or you believe your order has been lost in transit, please contact us at support@nembex.com so we can investigate the shipment.
Please make sure the shipping information provided when placing your order is complete and accurate. We may not be able to provide a replacement or refund for orders that cannot be delivered due to incorrect or incomplete information supplied by the customer.
CONTACT US
For any questions regarding returns, refunds, damaged products, or cancellations, please contact us at:
support@nembex.com
This policy does not limit any rights you may have under applicable consumer protection laws.